In line with providing our customers with the best quality and client experience, we have established a considerate cancellation & refund policy.

We plan each project by dividing work into milestones.

All projects begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.

No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be cancelled.

SEO and digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.

As each milestone and module must be completed, time is required to achieve them all. Should someone want a refund or cancellation for any reason, you may do so in writing. The business, however, retains the right to approve or reject the refund request.

If you are eligible for a refund, the company will refund you within 30 working days.

If you have any questions or concerns about our refund policy, please contact us at info@digitalzymes.com.